Shipping Policies

US SHIPPING

Shipping fee will be added at checkout.

All orders ship in 7-14 days of purchase through USPS Priority Mail or UPS Ground. You will receive an email with carrier and tracking number once your order has shipped.

CANADA SHIPPING

I am not currently set up to ship to Canada at this time, but expect to be so soon!

INTERNATIONAL SHIPPING (OUTSIDE US)

I do not ship outside the continental US at this time.

LOCAL PICKUP

I offer free order pickup in Southeast, Michigan. At checkout please select LOCAL PICK-UP (Free). You will receive an email after purchasing with information on the location, date, and time options of pickup, usually can be scheduled within one week after ordering.

Returns

My goal is for you to be completely satisfied with your purchase and every order is handled with care. All original artwork, prints, and products are FINAL SALE. However, if your order was damaged in the mail or you received the wrong item please contact me at hello@rachelmistak.com as soon as possible (within three days of delivery). For a damaged item refund you will be requested to submit a photo of the item and packaging.

Packaging

ORIGINALS: All original artwork is carefully packaged using premium materials. I wrap the original painting in acid free paper and secure it to rigid cardboard sheets on both sides along with bubble wrap all within a corrugated cardboard shipping box with crinkled kraft paper so it doesn't slide around. I often try to reuse shipping materials from my own packages so you may see branded or lightly used shipping materials in your order.

Your original painting comes hand signed, titled, and dated on the back. Included in your package will be a signed Certificate of Authenticity, and handwritten note from me.

If you have any other questions please contact me at hello@rachelmistak.com or through the contact form.